QualiTY
With a history of more than 50 years, Sotelha has earned its reputation standing in the first line within the sector of Structural Ceramics thanks to its permanent commitment in the development of the production processes with reflection in the improvement of the quality of provided products and services.
QUALITY POLICY
The first decision that was taken was to invest in equipment at the highest technological level existing at the time so that the ambition of having the best product would be reached.
Mission
The first decision that was taken was to invest in equipment at the highest technological level existing at the time so that the ambition of having the best product would be reached. The continuous technological evolutions and market trends made obvious the natural tendency of the company to systematize all the tasks leading to an increase in product quality.In present time Sotelha's mission is to obtain ceramic products that provide durable solutions for roofing and other construction applications such as flooring, wall tiles, and even decorative elements.
vision
The strengthening of Sotelha brand name is based on the ability to understand and respond to customer’s needs, to continually progress in reducing waste, to innovate in working methods, to modernize technologies and to improve working conditions.
values
We consider of vital importance for the competitiveness of Sotelha the constant pursuit of improvement in quality of products and services (without disregarding environmental and social responsibility), based on the feeling that our employees are an integral part of the dynamic quality improvement process. Having in mind at all time that it takes learning, dedication, persistence, and self-assessment from the entire organization.
environment
When it comes to the environmental chapter Sotelha continually develops all efforts in order to keep in its sector-leading edge of eco-friendly practices. Through its unique production process, it is possible to incorporate in each new production all the ceramic residues of the old one, reducing both the consumption of raw materials and the generation of industrial waste. Thus contributing to environmental sustainability.
All the water used in the production of ceramic products comes from ponds that are no more than rainwater retention sites, there being only the use of piped water for human consumption in the company. All the water used in the production of ceramic products comes from ponds that are no more than rainwater retention sites, there being only the use of piped water for human consumption in the company.
Solid non-ceramic residues are separated and stored in an appropriate location before they carry on their way to a properly licensed waste treatment plant.All gaseous effluents are monitored and comply with legal requirements established for the ceramic industry.
CERTIFICATION
Cerâmica Sotelha, S. A. is a certified company since 1998 for the norm NP EN ISO 9002, having reached the certification for the norm NP EN ISO 9001 in September of 2002. It was the first Portuguese ceramics company to present in the market products with the mark "Produto Certificado", regarding the Red Lusa Tile and Red Mourisca Tile.Presently all of the roof tiles' models produced by Cerâmica Sotelha are certified in the extent of the "Sistema 5" of Product Certification by CERTIF, assuring the Level 1 of resistance to the ice overcoming the 150 cycles by the norm's trials EN 539 -2.
The success of our Quality Management System is based on the ability to understand the processes, keeping them aligned with the organization's mission.
A decisive factor for the effectiveness of the quality management system is continuous improvement activities developed based on the processes’ analysis and improvement which are evaluated in terms of performance by meeting the objectives and functions assigned to it, because we believe that it is only possible to move towards a better performance in the future if we measure and analyse the one which exists in the present. The Quality Management System objective is to encourage continuous improvement in the form of activities that progress through small steps, focused on existing processes and people, as well as opportunities for innovation or rupture with established processes, aiming to achieve the maximum benefit for the organization's stakeholders.
The implementation on Quality Management System is intended to reinforce the brand name through perceiving the customer’s needs and giving them a proper response.
QUALITY POLICY
Certificate Cerâmica Sotelha